Day 1
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New Installation or Trouble site call or e-mail Rx, 888-329-2321 ext.201 to schedule shipment
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Unit and probes are tested and calibrated
Package is addressed & shipped (including all return FedEx labels & documentation)
E-mail the tracking link & notification of shipment to local Field Service Engineer
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Time Saved
2:00
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Day 2
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Unit arrives @ site & installed in 5 minutes by local engineer
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Engineer calls Rx to verify receipt of unit & to insure that there is not shipping damage
Rx Tech Support documents all correspondence with any site
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0:20
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Day 8
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Remove the Rx monitor & either connect to an analog phone line or return to Rx for data download
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The difference is
the same - any monitor has to be removed & the data downloaded.
While Rx's process might be easier to connect correctly, disconnecting the
unit takes the same amount of time. However, Rx can typically
download the data in 20 minutes via modem (which is very fast!).
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0:00
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Day 9
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Unit arrives @ Rx: data downloaded, unit & probes tested,
calibration checked, data archived in database
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Data is reviewed for
accuracy. All 10 channels are checked to make sure that the data is
accurate and repeatable
Unit & probes are tested & calibrated
Unit downloaded & site notes updated with
the info from the questionnaire
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1:00
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Day 10
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Report written & solution prescribed - Reports are archived &
distributed to local FSE, Service Management & others
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Report is written by one engineer
& reviewed by another prior to sending out. General
recommendations are made
The report is e-mailed out & distributed
to the appropriate people within 72 hours after the data is downloaded
& verified |
6:00
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Day 11
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Conference call with the customer (if required) to review the findings
of the report & develop a plan
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This is a major
difference between Rx & others. Having an expert on call to
explain the report or even the National Electric Code |
???
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Total Time Savings
(@$125.00/hr) =
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9 hr, 20 min.
$1,152.50
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